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Our service

SERVICE PROCESS

ODM/ODM  Customization Process
01
01
Ofhcial orderConfrmed/Signed
02
02
Details of design/logo checked
03
03
Prepare golden sample
04
04
Finished sampleand tested3times byfactory/engineer/sales window
05
05
Delivery Goods
06
06
Spot Check
07
07
Purchase materialsand mass production
08
08
Double check with customer about golden samplebefore prepare all materials
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pre-sales service
Accurately discern demands and customize exclusive solutions
In-depth communication
The technical team of ESgaming will conduct in-depth one-on-one communication with you through forms such as online meetings and offline visits.
Develop customized solutions
Carry out in-depth discussions on your brand positioning, target consumer groups, characteristics of the sales regional market, product requirements, and delivery requirements, and formulate customized solutions.
Display samples and optimize them
Quickly produce 1 to 3 samples for your evaluation. On-site inspections and real-time online demonstrations are supported. You can provide your opinions on the appearance details, internal space layout, interface design, etc. of the samples.
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sales service
Strictly control production details to ensure the quality of delivery
Transparent production follow-up
For each key production link, such as stamping forming, spraying and coloring, assembly and testing, etc., we will take the initiative to push out graphic reports and videos to ensure that the entire production process is transparent and controllable.
Rigorous quality control
Use professional testing equipment to conduct strict tests on the load-bearing strength, electromagnetic shielding performance, anti-radiation indicators and other aspects of the chassis to ensure that the product quality is free of defects.
Flexible logistics coordination
Offer delivery methods such as FOB, CIF, EXW, etc., and take the initiative to coordinate and solve problems that may arise during the transportation process to ensure that the products are delivered to the designated location on time and in good condition.
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after-sales service
Provide long-term and attentive care to facilitate sustainable development
Exclusive service hotline
Set up a 7×24 dedicated service hotline and online customer service channel. In the event of quality issues with batch products, we will dispatch technicians to the site within 48 hours to address the problems.
Product maintenance guide
Update solutions to common problems and maintenance guides on a regular basis to assist your after-sales team in acquiring skills related to product repair, maintenance, etc.
Regular return visits
Conduct regular return visits to gather usage feedback, providing a basis for product optimization and upgrading and contributing to the continuous development of your business.
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CONTACT US
Submit your information
Passed ISO9001 and SGS, our products are certificated with 80Plus, CE, UL, RoHS, etc. All PC Gaming Accessories products are our own private molding, designed by our professional R&D team.
Tel/Whatsapp: +86 13690469645
Add: Room 305, West Zone, City Power Union Building, Guicheng Street, Nanhai District, Foshan City,CHINA
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Customer service
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