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FAQ

FAQ
More questions answered for you
1
What products does ESGAMING offer?
ESGAMING's product range includes gaming PC cases, power supplies, CPU air coolers, AIO liquid coolers, case fans, and gaming furniture.
2
Can we request free samples for quality evaluation?
Yes. You're welcome to request samples for quality testing and market evaluation. Sample costs can be credited back once the formal orider confirmed. Your sales manager can walk you through the specific details.
3
What are your accepted payment terms?
ESGAMING accepts T/T (Telegraphic Transfer) and LC (Letter of Credit).
4
How do you handle shipping?
ESGAMING works with reliable freight forwarders who can deliver goods efficiently and competitively. Alternatively, customers may choose to ship using their own agents.
5
What should I do if I encounter a product quality issue?
All products are inspected prior to shipment. Should any quality issues arise, please contact us. We provide comprehensive after-sales support to resolve any problems.
6
How can I contact your sales team for inquiries?
You can reach us directly via Tel/WhatsApp: +8613724459451, or by E-mail: info@esgamingpc.com. You may also leave a message using the form on our homepage, and we will respond as soon as possible.
7
What marketing support does ESGAMING offer to regional distributors?
ESGAMING provides a range of marketing materials to help distributor partners promote and sell our products, including: 1. High-resolution product images, posters and 3D renders 2. Product videos and unboxing videos for social media or in-store display 3. Early access to new product launches and marketing materials
8
How can I become a partner of ESGAMING?
We're looking for partners who: 1. Have experience in the PC hardware industry and their own client base 2. Have a fixed business location or physical store 3. Have enough funds to place orders and grow the market 4. Share ESGAMING's brand values and product direction 5. Want to build a long-term gaming PC hardware business together with ESGAMING Become a partner, and you'll get exclusive territory rights and best partner pricing. Reach out to discuss partnership details.
9
Does ESGAMING's power supply have the certifications needed for the US and European markets?
Yes. ESGAMING power supplies come with UL, CE, RoHS, CB, and 80 PLUS certifications, so they meet safety and efficiency standards in the US, Europe, and other major markets. That means you can import and sell them without any extra certification work on your end.
10
What is the minimum order quantity (MOQ) and lead time for ESGAMING products?
ESGAMING's standard MOQ is 300 units, with a lead time of around 25 days. This low MOQ lets you start with a smaller trial order, test the local market, and avoid heavy stock pressure.
11
Will ESGAMING keep releasing new products?
Yes, ESGAMING releases new products a few times a year to stay innovative and competitive. We'll also let our partners know in advance, so you'll always have time to plan your inventory. Check out our latest releases.
12
Will ESGAMING provide financial support for offline promotions or advertising?
Yes, we offer marketing support, including funding and promotional materials, to help our exclusive partners with local promotions and advertising. The details depend on your market and order volume.
13
What support can ESGAMING provide if we work with local YouTubers, TikTokers, or tech media for product reviews?
ESGAMING provides free samples for review purposes, along with product images, videos, and technical specs to help creators create accurate and engaging content.
14
How does ESGAMING protect our investment in the local market from price competition?
ESGAMING grant exclusive territory rights to our authorized distributors, so we won't bring in other partners to compete in your area. We also monitor cross-region sales closely to prevent products from leaking into your market from other territories, helping protect your investment and pricing.
15
What global esports and consumer electronics trade shows does ESGAMING attend?
ESGAMING attends major trade shows around the world, including IFA in Berlin, CES in Las Vegas, the Hong Kong Global Sources Consumer Electronic Show, and the Canton Fair in Guangzhou. We also share the leads and contacts we make at these events with our exclusive distributor partners.
16
What cooperation models does ESGAMING offer? Which one should I choose?
ESGAMING offers three partnership tiers, so you can choose the one that fits your market and scale: 1. Exclusive Distributor: Get exclusive territory rights and our best partner pricing. Best for established importers ready to grow ESGAMING as a core brand in their market. 2. Regional Distributor: Enjoy tiered pricing and technical support. Ideal for traders who already have channel resources and want to expand their product line. 3. Retail Partner: Access standard wholesale pricing. Great for offline gaming and electronics stores looking to stock ESGAMING products. Not sure which fits you best? Contact us and we'll help you find the right tier.
ESGAMING is expanding its global channel partner network.
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